Battling COVID-19

We know that your organization is dealing with many changes and challenges with the COVID-19 pandemic. Commonwealth Medicine is at the forefront of this crisis. We’re working with clients in several emergent situations – including developing new protocols to stop the spread of COVID-19 plus strategic planning, project management, data analytics, and resource deployment and implementation.

The Commonwealth Medicine team of health care professionals – including clinical, policy, and financing leaders – are ready to help you manage the COVID-19 crisis. Our services support:

  • Command Center Management – Standing up centralized support centers to serve as a single point of operation for effective decision making and monitoring multiple situations in real-time.
  • Temporary Waivers – Helping states implement temporary waivers, so more people qualify for Medicaid services.
  • Staffing – Assessing staffing and training requirements to maintain core activities without interruption through this crisis—and building essential supporting mechanisms, such as a dedicated online job portal to help find qualified health care professionals.
  • Research – Evaluating research needs and conducting data cleaning and laboratory-based analysis to turn volumes of data into actionable insights.
  • Policy Guidance – Advising on federal and state policy changes to maintain and improve systems and processes through the crisis, including telehealth policy, behavioral health licensure, workforce development, and financial stabilization.
  • Service Model Development – Developing and implementing new modes of service, such as teleconsultation, ensuring that it is efficient and sustainable post-COVID-19.
  • Translation Services – Creating a culturally sensitive atmosphere by providing access to translation services for COVID-19 information. Available languages include Spanish, Chinese, Vietnamese, Brazilian Portuguese, and Haitian Creole.
  • Return To Work Virtual Call Center – Implementing clinically-focused virtual call centers to manage the return to work transitions of state employees after a COVID-19-related absence. Our experts developed protocols aligned with evolving CDC guidance and designed an employee-centered warm hand-off to HR and benefits’ resources.


Contact Us

Fill out the form below or reach out to our Office of Client Relations at 774-455-6500 or 508-856-4842 if you have any questions or need assistance.

A Message from our Executive Vice Chancellor

Like you, we know that nothing is more important than public health and safety during this most unusual time.

Commonwealth Medicine is abiding by the directives set forth by Massachusetts Governor Charlie Baker and UMass Medical School Chancellor Michael Collins to prevent the spread of COVID-19. In doing our part, we have equipped our workforce with the appropriate tools to work remotely. That means we are focusing on the work we do for you with the same level of attention we would on any normal business day. While we have a solid continuity of operations, we acknowledge that there may be some intermittent challenges due to circumstances beyond anyone’s control. 

We have established an emergency operations center to address any issues that arise in real-time. Our aim is to continue to provide the highest level of service possible. Ongoing and open communication is essential so please do not hesitate to reach out to your direct contact, our Office of Clients Relations at 774-455-6500 if you have any questions or need assistance. Please let us know if we can do anything to help you get through these most challenging times.

I wish you good health.


Lisa M. Colombo, DNP, MHA, RN

Executive Vice Chancellor, Commonwealth Medicine

In these challenging days, please rest assured that we at Commonwealth Medicine will be working hard to continue serving our clients and those who rely on them for health care services. To help you stay informed on the most current and reliable information about the coronavirus, we recommend turning to these reputable sources:

News from CDC

News from DPH

Kaha Hizanishvili
December 21, 2022

Commonwealth Medicine is pleased to welcome Kaha Hizanishvili, MBA, MALD, as the new associate executive vice chancellor, Market Growth and Transformation.

March 27, 2020

Working remotely or teleworking has become the norm for many of us during this Coronavirus pandemic. For many, it is a significant adjustment from our typical practice. Here are some ideas and resources on how to successfully – and effectively – work remotely.

Washington State Seal

COVID-19 Support - Client Testimonial from State of Washington

 The Health Care Authority (HCA) would like to extend our deepest gratitude to your organization for the accommodations made during this Coronavirus-19 (COVID-19) pandemic. HCA recognizes the dedication and significant efforts you have made to help Washington State.