Frank Joyce has more than 20 years of public sector clinical leadership experience in health care operations management, disability determination, strategic planning, inner city health care access, human service system delivery, and social advocacy.
Since joining UMass Medical School’s in 2001, Joyce has demonstrated progressive clinical leadership in disability determination, appeals review and testimony, and clinical operations. He has clinical oversight of over 40 licensed disability reviewers, clinical managers and training coordinators, encompassing a number of clinical programs. Joyce also works closely with the medical director and over 25 physician advisors who team up with a clinical review group in the disability determination process.
Joyce has collaborated with state and local agencies to provide both disability determination and Social Security application services at two Department of Transitional Assistance offices in Worcester and Springfield. In addition, he worked with Boston Healthcare for the Homeless and MassHealth to expedite disability determination for vulnerable populations. Joyce participated in a senior management workgroup that developed enhanced quality assurance, program evaluation, and benchmarks for the disability determination program.
Prior to joining UMass Medical School, Joyce was a manager/director for the South Worcester Neighborhood Center, an inner city health and human services agency that assists low-income residents with health care and social service programs. He also performed similar responsibilities as executive director of the Green Island Neighborhood Center in Worcester and chaired the city-wide Worcester Neighborhood Center Director’s Association.
Joyce received a BA in history and a BS in geography from Worcester State University and a RN and AS from Quinsigamond Community College.