In addition to overseeing long-term services and supports (LTSS) business operations at UMass Medical School, including prior authorization, case management and appeals, Jessica Carpenter leads process improvement initiatives, stakeholder relations, and develops workgroups to create and maintain efficiencies. With more than nine years of experience working with Medicaid LTSS, she provides subject matter expertise to state agency staff, including supporting policy assessment, regulatory and clinical guideline development, and program reconfiguration activities.
Ms. Carpenter previously served as Community Case Management’s director and business and operations manager. Community Case Management is a UMass Medical School program dedicated to coordinating care and services for medically complex individuals who are members of MassHealth, the Massachusetts Medicaid program, and live at home.
Prior to joining the Medical School in 2006, Ms. Carpenter served in roles ranging from clinical and research dietitian to practice manager for a large multispecialty medical group outpatient practice. She held positions at Fallon Clinic, Rippe Lifestyle Institute, Massachusetts General Hospital, and New England (Tufts) Medical Center. Her many publications and abstracts feature subjects from health and nutrition to coordination of LTSS for medically complex children.
Ms. Carpenter is a Massachusetts-licensed dietitian and a registered dietitian with the Academy of Nutrition and Dietetics. She earned her bachelor’s and master’s degrees in nutrition from Syracuse University and Tufts University, respectively.