Michelle M. Heatley, MSN, BSN, RN NEA-BC
Deputy Managing Director, Operations and Performance Excellence

As a leader in Health Systems Solutions, Michelle leads community-based services activities across multiple teams. She is responsible for outcomes such as client relationships, growth targets, and financial oversight, as well as oversight and implementation of new business ventures partnering with state agencies, including the newly implemented Nursing Council on Workforce Sustainability, aimed at creating a diverse pipeline and building a sustainable future for nursing in the Commonwealth.

Heatley has a long-standing career in healthcare and nursing leadership and is known for her commitment to quality, safety, and nursing excellence. Prior to joining Commonwealth Medicine, Heatley served as associate chief nursing officer (ACNO) for emergency services and nursing quality and safety at Lahey Hospital and Medical Center, where she oversaw program development to support nursing excellence in these areas, including utilization of lean principles in the planning and execution of Lahey’s strategic plan and its journey to Magnet status. Heatley has held several other ACNO roles including at Lahey where she developed evidenced-based policies and procedures to guide nursing practice as well as collaborative practice with physician colleagues in ambulatory, emergency nursing, case management, and Transfer and Access Center areas.  At UMass Memorial Health—HealthAlliance-Clinton Hospital, she served as ACNO of inpatient and emergency services and co-led a multidisciplinary lean team to reduce hospital length of stay, thereby improving patient flow, and prior to that served as ACNO of emergency and perioperative services.

Heatley has held a variety of other leadership roles throughout her career, including interim chief nursing officer and emergency department director, where she redesigned the stroke program and ED triage processes at Clinton Hospital, as well as nursing, ambulatory, and emergency services leadership in roles at  Mount Auburn Hospital and Beth Israel Deaconess Hospital.

Heatley is a current member of the Massachusetts Hospital Association’s Healthcare Safety and Violence Prevention Workgroup and of multiple professional nursing associations. She is a former Northeastern University faculty member. She obtained a lean green belt from UMass Memorial Health’s Center for Innovation and Transformational Care.

Heatley earned her master’s degree in forensic nursing from Fitchburg State University and her bachelor’s degree in nursing from Regis College.

Michelle Heatley

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