Advances in Neonatal Care

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Systematic Changes to Help Parents of Medically Complex Infants Manage Medical Expenses

A team from UMass Medical School and Boston Children's Hospital collaborated on a quality improvement initiative seeking to increase and facilitate timely parent referrals to health benefits coordinators. They revised the current system at the Neonatal Intensive Care Unit of the Boston Children's Hospital, which resulted in a substantial increase in the percentage of referrals from less than 5% to a sustained average of 90%.