Mapping Your Route to a Patient-Centered Medical Home Recognition

Thursday, August 28, 2014
Primary Care Progress article
Joan Johnston, RN, PCMH CCE
University of Massachusetts Medical School
Jaime Vallejos
University of Massachusetts Medical School

As soon as we walked through the doors of the urban community health center that we were going to help achieve patient-centered medical home recognition, we saw a practice that was passionate about obtaining the recognition, but overwhelmed to the point of paralysis. We are a team of certified patient-centered medical home content experts from the University of Massachusetts Medical School. In our work with health care organizations and practices seeking recognition from the National Committee for Quality Assurance (NCQA), we are always reminded that achieving this designation requires thoughtful planning, strategy and commitment. Through hard work and with our support and guidance, the community health center achieved Level 2 recognition from NCQA. And they learned it doesn’t have to start out so difficult.