UMass Medical School’s UHealthSolutions Inc. staffs the call center for MassOptions, a resource for services to help elderly residents, individuals with disabilities and their caregivers. Administered by the Massachusetts Executive Office of Health and Human Services, MassOptions is funded through a portion of a $135 million Centers for Medicare & Medicaid Services grant.
Our Work

A report prepared by UMass Medical School summarizes the findings of a qualitative study in which 33 uninsured individuals were interviewed about their experience living without health insurance. The findings can help to better understand the remaining barriers to coverage and inform strategies to reduce the uninsured.
This resource provides at-a-glance information about the approaches of 15 other states with established or pending community health worker certification systems. The table reveals commonalities and wide variability across state systems, which is an evolving process and may change with time.
Nearly three years ago, I wrote a TMM about Jorge. This is the beginning of that piece:
Our Public Provider Reimbursement unit maximizes collection of federal and state dollars for health care and related services provided by public hospitals, mental health clinics, psychiatric hospitals, skilled nursing facilities and community-based programs.
We manage all program administration activities for the Massachusetts State Supplement Payment program, a federally mandated cash assistance program, saving the state more than $20 million per year.
UMass Medical School’s Clinical Pharmacy Services division designs flexible and effective medication therapy management (MTM) programs with focuses on safety, efficacy and cost. Our approach is rooted in a mission to improve health outcomes for patients and is tailored to meet individual client needs.
Clinical Pharmacy Services has expertise in medication adherence strategies, prescriber outreach, clinical guideline development, pharmacy analytics, formulary management, pharmacoeconomic analysis and patient-centered medical homes. Our team develops and implements management strategies to contain overall costs and promote optimal therapeutic outcomes for Hepatitis C patients.
In 2014, Vermont Health Connect (VHC) selected UMass Medical School to conduct a customer satisfaction and experience evaluation for the state of Vermont’s health insurance marketplace. In addition to getting an in-depth understanding of the VHC customer experience during the second open enrollment period, our team helped VHC identify areas where it was performing well in serving its customers and where it could improve.
To ensure that individuals with disabilities and other potentially vulnerable populations have access to critical services and supports in emergencies or disasters, they must be included in emergency planning. We have successfully implemented a comprehensive emergency planning and response education program in 29 Massachusetts communities, training nearly 1,000 responders, local government representatives, and individuals with disabilities and their families.
The project team conducted a state needs assessment of children and youth with Autism Spectrum Disorder (ASD) and Developmental Disabilities (DD). Preliminary data indicates that screening and evaluation for ASD and other DD’s in Massachusetts occur less frequently in non-native English-speaking populations and other minority cultures.
A primary care practice group was interested in achieving Distinction in Patient Experience Reporting by the National Committee for Quality Assurance. Using the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient-Centered Medical Home survey, our team conducted the surveys, analyzed the data, and submitted the results on behalf of the client.
As part of the Massachusetts Patient-Centered Medical Home demonstration, an evaluation was necessary to understand how much practices transformed to become medical homes. Using our survey research expertise, we provided quantitative data to inform the evaluation.
UMass Medical School’s Work Without Limits is a statewide network of engaged employers and innovative, collaborative partners that aims to increase employment among individuals with disabilities. Our goal is for Massachusetts to become the first state in the nation in which the employment rate of individuals with disabilities is equal to that of people without disabilities.
The Academy of Managed Care Pharmacy (AMCP) convened a meeting in September 2014 of multiple stakeholders to recommend activities and programs that AMCP can promote to improve pain management, prevent opioid use disorder, improve medication-assisted treatment outcomes. The Office of Clinical Affairs' Paul Jeffrey helped organize the forum.
This editorial calls for the American Psychiatric Association and other mental health organizations to oppose solitary confinement in U.S. prisons. The editorial reviews the arguments for supporting solitary confinement, referred to as segregation in U.S. prisons and outlines its negative impacts.
This presentation to grantees of Blue Cross Blue Shield of Massachusetts Foundation's Connecting Consumers with Care program explains the phenomena of health insurance churn.
This paper finds that obesity prevalence for children with intellectual disabilities (ID) was 28.9% and 15.5% for children without ID. After adjusting for age, sex, race/ethnicity and poverty level, the odds ratio was significantly 1.89 times greater among children with ID than among those without ID.
To strengthen the field of academic criminal justice health, the Academic and Health Policy Conference on Correctional Health was launched in 2007. This paper assesses the merits of the conference as a stimulus to advance the field.
We have been conducting a needs assessment to inform efforts to establish a state-level data collection and surveillance plan for systems of services for children and youth with autism spectrum disorder and developmental disabilities in response to a Massachusetts Autism Commission report calling for a statewide approach to meet needs. This poster shares identified gaps in services and coverage.
Description of infectious diseases emerging across the globe with explanation of factors contributing to emergence.